UPDATE - Google Cloud outage disrupts UK banks, retailers and delivery services
- Google Cloud confirms disruption affecting multiple services in its western European infrastructure, with customers reporting connection failures and delays
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- Google Cloud confirms disruption affecting multiple services in its western European infrastructure, with customers reporting connection failures and delays
UPDATE WITH MORE DETAILS
By Aysu Bicer
LONDON (AA) - A disruption affecting Google Cloud's infrastructure in western Europe caused outages at several UK and international online services Tuesday, including banking apps, retailers and delivery companies.
Financial services providers Revolut, Lloyds Bank and HSBC were among those affected, while home improvement retailer Screwfix and delivery company DPD also experienced problems, according to Downdetector, which tracks user reports of service disruptions.
Millions of Revolut customers have reportedly been unable to access their accounts or make card payments following a system outage. The digital banking platform, which serves more than 80 million customers globally, including 13 million in the UK, said that some services were unavailable due to a “service disruption”.
Google Cloud has confirmed the issue affecting multiple services in its western European facilities, with the disruption reportedly affecting its London-based infrastructure.
"We are experiencing an issue with multiple services in europe-west2 beginning on Monday," the company said in a statement.
"Our engineering team continues to investigate the issue. We apologise to all who are affected by the disruption."
Google said its product and engineering teams were working to restore services, warning that affected customers could experience connection failures and delays.
"Our product and engineering teams are actively working to restore full availability," the company said.
"Impacted customers may experience session connection failures when accessing Google Security Operations, as well as delays with platform workflows."
The company said no workaround was available at the time of the incident and confirmed that it was investigating the cause.
- Government website might be affected
Several UK public-sector websites and court services, including NHS England, HM Courts and Tribunals Servic and the government’s official website, appeared to be affected by a wider service disruption as they were listed on DownDetector.
It remained unclear whether the disruption affecting the government services was directly linked to a reported Google Cloud failure.
The Criminal Bar Association posted on US social media company X that the “Cloud Video Platform (CVP) is down across large parts of England and Wales since 10 a.m. Many of us today, both as prosecution and defence counsel, can not proceed with trials and other hearings. Our work to clear backlogs is hampered."
“Please urgently let the CBA know which court has been impacted. On this thread. (DM for which case please to contain sensitive material),” it added.
Aysu Biçer